Les Schwab and Discount Tire are located Across the street in Lindon, Utah.
I needed to get my tires properly inflated (the 30 degree days siphoned air from my tires).
A lady at Les Schwab begrudgingly agreed to inflate my tires ( I didn't buy my tires from them, so there was no perceived monetary benefit for them to help me). Then when I visited the store they told me to wait 45-60 minutes.
I felt like an inconvenience.
I left and went across the street to Discount Tire.
Discount Tire took 5 minutes and didn't even ask if I bought the tires from them.
One business sells tires. Transactional.
The other serves people who buy tires. Relational.
Do business with companies that treat you like a person.
We need more Santa's and less Scrooge's.
People matter. And money (and joy) comes to those who treat people like they matter.
Guess where I will buy new tires?
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